Operation Grey Expanded to Target Scam Networks

In response to a sharp increase in digital scams, Pakistan is introducing new regulations that will make it mandatory for all call centers to operate under official licenses. The move comes as part of a larger crackdown on financial cybercrime across the country.

The licensing framework will be managed jointly by the NCCIA, PTA, and an intelligence agency, ensuring that only vetted call centers can function. Officials say this is crucial to prevent misuse of communication platforms for fraudulent purposes.

The decision follows the expansion of Operation Grey, which has so far targeted illegal call centers engaged in duping the public through fake investment opportunities and bogus prize announcements.

Recent operations in cities like Karachi, Lahore, and Islamabad have resulted in the sealing of several unregistered facilities. Investigators have revealed that individuals from a friendly neighboring country are involved in these scams, adding an international dimension to the issue.

Despite the raids, authorities note that some fraud networks have used legal tactics—such as securing restraining orders—to continue operations. This has prompted calls for judicial and legal reforms to support enforcement agencies more effectively.

Officials emphasize that this initiative will not only improve cybersecurity but also protect public trust in digital services. Upgraded legal tools, technological investment, and closer agency coordination are seen as key elements of the government’s strategy to combat cyber fraud in the long term.